Congratulations to Lily Howder on her promotion to Customer Service Specialist at our Hancock location.
Lily joined Star Bank in May 2025 as a Customer Service Representative, with two years of previous banking experience under her belt. She was drawn to Star Bank after hearing about the strong sense of community and family-like culture found throughout the organization.
Since joining the Hancock team, Lily has enjoyed getting to know customers and helping them open accounts. She especially enjoys hearing the stories behind local businesses and learning how customers have built their businesses from the ground up.
In her new role as Customer Service Specialist, Lily is excited to take on new responsibilities and continue building her career at Star Bank. She credits her growth to keeping a curious mind, connecting with customers, and her drive to succeed. Her mom, who also works in banking, has also been an important source of encouragement and motivation.
Lily is committed to creating a positive, personal experience for every customer. She believes that making people feel comfortable helps build trust and confidence, reflecting what it means to be The Bank That Cares™.
Outside of work, Lily enjoys drawing, creative writing, supports treasury work for a local organizations, and hopes to become even more involved in the community. Looking ahead, she is excited to continue growing within the customer service department while learning more about other areas of banking, including lending.
Please join us in congratulating Lily on her well-deserved promotion!